Cancellation Policy

Monthly Subscriptions

• You can cancel your monthly subscription at any time
• Cancellation takes effect at the end of your current billing cycle
• You will continue to have access to all features until the end of the paid period
• No refund will be provided for the current billing period

Annual Subscriptions

• Annual subscriptions can be canceled within the first 30 days for a full refund
• After 30 days, cancellation takes effect at the end of the annual period
• Pro-rated refunds are not available after the 30-day period
• You retain access to all features until the annual subscription expires

Enterprise Plans

• Custom enterprise agreements may have specific cancellation terms
• Please refer to your signed agreement or contact our enterprise team
• 30-day written notice is typically required for enterprise cancellations

Immediate Effects

• Voice agent services will be disabled at the end of your billing period
• Incoming calls will no longer be processed by Link Nova
• Real-time analytics and reporting will be suspended

Data Retention

• Call recordings and transcripts are retained for 90 days after cancellation
• Analytics data and reports are available for download for 30 days
• Account configuration settings are preserved for 30 days for easy reactivation
• After retention periods, all data is permanently deleted from our systems

Technical Issues

If you experience significant technical issues that we cannot resolve within 5 business days, you may be eligible for a pro-rated refund regardless of your subscription type.

Service Changes

If we make significant changes to our service that materially affect your usage, you will have 30 days to cancel with a full refund of any prepaid amounts.