Refund Policy

Understanding our refund terms and process

Last updated: July 8, 2025

Refund Policy Overview

At Link Nova, we strive to provide exceptional AI voice automation services. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund terms, eligibility criteria, and the process for requesting refunds through our Paystack payment system.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days, you can request a full refund.

Refund Eligibility

✅ Eligible for Full Refund

  • Requests made within 30 days of initial subscription
  • Technical issues that cannot be resolved by our support team
  • Service downtime exceeding 48 hours in a billing period
  • Billing errors or duplicate charges

⚡ Eligible for Partial Refund

  • Mid-cycle cancellations for annual subscriptions (pro-rated refund)
  • Downgrading from higher-tier plans (difference refunded)
  • Unused credit for overage charges

❌ Not Eligible for Refund

  • Requests made after 30 days of subscription start date
  • Services already fully consumed or utilized
  • Account suspension due to policy violations
  • Custom development or setup fees
  • Third-party integration costs

Payment Processing with Paystack

Secure Payment Processing

All payments are processed securely through Paystack, our trusted payment gateway. Paystack handles all financial transactions with bank-level security and compliance.

Refund Processing Time

Refunds are processed through Paystack and typically take 3-5 business days to reflect in your account, depending on your bank or card provider.

Supported Payment Methods

Refunds will be issued to the original payment method:

  • • Credit/Debit Cards (Visa, Mastercard, Verve)
  • • Bank Transfers
  • • Mobile Money (where applicable)

Currency and Fees

Refunds are processed in the original transaction currency. Any transaction fees charged by Paystack or your bank are typically non-refundable.

How to Request a Refund

Follow these simple steps:

1

Contact Our Support Team

Email us at support@linknova.ai or use our in-app chat feature

2

Provide Required Information

Include your account email, subscription details, and reason for refund

3

Review and Approval

Our team reviews your request within 24 hours

4

Refund Processing

Approved refunds are processed through Paystack within 2 business days

Required Information for Refund Requests

  • • Account email address
  • • Subscription plan and billing period
  • • Paystack transaction ID (if available)
  • • Detailed reason for refund request
  • • Any supporting documentation

Special Circumstances

Enterprise Customers

Enterprise customers with custom contracts may have different refund terms as specified in their agreements.

Contact your account manager for details

Annual Subscriptions

Annual subscribers are eligible for pro-rated refunds based on unused service time.

Calculated from cancellation request date

Service Credits

In some cases, we may offer service credits instead of monetary refunds for extended service periods.

Discussed case-by-case with support

Force Majeure

Service interruptions due to circumstances beyond our control may qualify for service credits or refunds.

Evaluated individually

Contact Us

Support Team

support@linknova.ai
Live chat available 24/7
Response time: Within 24 hours

Billing Inquiries

billing@linknova.ai
Paystack transaction support
Invoice and receipt requests

Policy Updates

We may update this refund policy from time to time to reflect changes in our services or legal requirements. When we make changes:

  • We'll notify all active subscribers via email
  • Changes take effect 30 days after notification
  • Existing refund requests follow the policy in effect at the time of request
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