Terms of Service

2.1 AI Voice Automation Platform

Link Nova provides an AI-powered voice automation platform that enables businesses to create, deploy, and manage intelligent voice agents for customer service, sales, and communication purposes. Our services include but are not limited to:

• Automated inbound and outbound calling capabilities
• Natural language processing and conversation management
• CRM and third-party system integrations
• Real-time analytics and reporting dashboards
• Multi-language voice agent configuration
• Call recording and transcription services

2.2 Service Availability

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted service and may perform scheduled maintenance that could temporarily affect service availability.

3.1 Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account access
• Ensure all account information is accurate and up-to-date
• Accept responsibility for all activities under your account

3.2 Compliance Requirements

• Comply with all applicable laws and regulations in your jurisdiction
• Obtain necessary consent for call recordings and data processing
• Respect do-not-call lists and privacy preferences
• Ensure compliance with GDPR, POPIA, and other data protection laws
• Maintain appropriate licenses for commercial calling activities

3.3 Prohibited Uses

You agree NOT to use Link Nova services for:

• Harassment, spam, or unsolicited communications
• Fraudulent, deceptive, or illegal activities
• Sharing false, misleading, or defamatory information
• Violating intellectual property rights
• Circumventing security measures or system limitations
• Emergency services or life-critical communications

4.1 Subscription Fees

Subscription fees are based on your selected plan and usage tier. All fees are:

• Charged in advance for the billing period
• Non-refundable except as specified in our Refund Policy
• Subject to applicable taxes and fees
• Processed through our secure Paystack payment gateway

4.2 Usage-Based Charges

Additional charges may apply for usage exceeding your plan limits, including overage fees for call minutes, API requests, or premium features. All usage-based charges are calculated monthly and billed in arrears.

4.3 Payment Processing

Payments are processed securely through Paystack. By providing payment information, you authorize us to charge your selected payment method for all applicable fees. Failed payments may result in service suspension.

5.1 Data Collection and Use

We collect and process data necessary to provide our services, including call recordings, conversation transcripts, and usage analytics. Our data practices are governed by our Privacy Policy, which forms an integral part of these Terms.

5.2 Data Security

• Industry-standard encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and monitoring systems
• Compliance with SOC 2 and ISO 27001 standards

5.3 Data Retention

Call recordings and transcripts are retained for the duration specified in your subscription plan, typically 90 days for standard plans and up to 2 years for enterprise plans. Data is securely deleted after the retention period expires.

6.1 Link Nova's IP Rights

Link Nova retains all rights, title, and interest in our platform, including software, algorithms, user interfaces, documentation, and related intellectual property. These Terms grant you a limited, non-exclusive license to use our services.

6.2 Customer Data Rights

You retain ownership of all data, content, and information you provide to or generate through our services. You grant Link Nova a limited license to process this data solely for the purpose of providing our services.

6.3 Voice and Brand Usage

Custom voice models and brand elements created for your account remain your property. However, Link Nova may use anonymized and aggregated data for service improvement and machine learning purposes.

9.1 Termination by Customer

You may terminate your subscription at any time through your account dashboard or by contacting our support team. Termination takes effect at the end of your current billing period.

9.2 Termination by Link Nova

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

9.3 Effect of Termination

Upon termination, your access to services will cease, and your data will be retained according to our data retention policy. You remain responsible for all charges incurred before termination.