How we collect, use, and protect your personal information
Last updated: July 8, 2025
This privacy policy is effective immediately and applies to all users of Link Nova services.
Link Nova Pty Ltd ("Link Nova", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice automation platform and related services.
By using Link Nova's services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
We are committed to transparency, data minimization, and giving you control over your personal information. We comply with GDPR, POPIA, and other applicable data protection laws.
We process your personal information based on contract performance, legitimate interests, legal compliance, and your consent where required by applicable law.
We share information with trusted third-party service providers who assist in delivering our services:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice before your information is transferred and becomes subject to different privacy practices.
We may disclose your information when required by law or to:
Link Nova does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Annual security audits by independent third parties
International standard for information security management
Secure payment processing through certified providers
After retention periods expire, we securely delete your data using industry-standard methods to ensure it cannot be recovered or reconstructed.
To exercise any of these rights, please contact us at privacy@linknova.ai or use the privacy controls in your account dashboard. We will respond within 30 days.
Your data may be processed in countries outside your residence, including South Africa, the United States, and the European Union. We ensure appropriate safeguards are in place for all international transfers.
Countries with adequate data protection laws as recognized by regulatory authorities.
EU-approved contract terms ensuring data protection during transfers.
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Link Nova's services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us immediately at privacy@linknova.ai so we can delete such information.
If you disagree with any changes to this Privacy Policy, you may:
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority.